Subscription Policy
Section 1. Membership Billing
The Santovira Membership is a recurring subscription billed at $29.99 USD every 28 days with a free trial period of 14 days.
Your subscription will automatically renew every 28 days at $29.99 USD until you cancel.
Recurring Billing Disclosure
By enrolling in the Santovira Membership, you authorize Santovira to charge your selected payment method $29.99 USD at the time of purchase and every 28 days thereafter until your subscription is cancelled.
You will receive an electronic notification 5 to 7 days before each scheduled recurring charge, along with a receipt following each successful payment.
Section 2. Membership Benefits
As long as your membership remains active and your payments are up to date, you may be eligible for the following benefits:
- Exclusive discounts on eligible Santovira products
- Access to VIP products and exclusive product releases
- Priority customer support
- Faster order processing when available
- Early access to selected product launches and limited-time offers
- Special seasonal promotions for members
- Access to exclusive member content, rewards, and other perks when available
Membership benefits may change periodically. All benefits are available only while your membership is active and payments are current.
Section 3. Automatic Renewal
Your Santovira Membership will automatically renew every 28 days unless you cancel it.
By purchasing the membership, you authorize ECOMMERCE GLOBAL LLC to charge your payment method $29.99 USD every 28 days. These recurring charges will continue until your cancellation has been processed.
Section 4. Billing Notifications and Receipts
You will receive an electronic notification 5 to 7 days before each scheduled recurring payment and a receipt after every successful transaction.
You are responsible for ensuring that the email address linked to your account is accurate and capable of receiving these notifications.
Section 5. How to Cancel Your Membership
You may cancel your Santovira Membership at any time.
To cancel or manage your subscription, you can:
- Log in to your customer account at Santovira.com and update your subscription settings.
- Email support@santovira.com with the subject line “Cancel Membership — [Your Order Email]”.
- Submit a cancellation request through the Cancel Membership page on our website, if available.
You do not need to call us to cancel your membership.
Cancellation requests will be processed as promptly as possible. To help prevent your next scheduled payment, please submit your cancellation request before your next billing date.
Section 6. What Happens After Cancellation
Once your cancellation has been processed, no further recurring membership charges will be applied.
Your membership benefits may remain available until the end of your current paid billing period. Once that period ends, access to member-exclusive discounts, products, offers, and other benefits may be discontinued.
Section 7. Membership Refund Policy
Membership payments may be eligible for a refund request within 14 days of the billing date for the applicable billing cycle.
To request a refund, contact support@santovira.com within 14 days of the relevant charge. Please include your name, the email address associated with your order, and your order number, if available.
Refund requests will be assessed on a case-by-case basis. If approved, the refund will be issued to your original payment method.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
Section 8. Changes to Pricing, Benefits, or Terms
We reserve the right to modify membership pricing, benefits, and terms from time to time.
If we make a material change to the recurring subscription price or key membership terms, we will notify active members by email before the change takes effect, where required by applicable law.
If you do not agree with the updated terms or pricing, you may cancel your membership before the changes take effect.
Section 9. Customer Support
If you have questions about membership benefits, billing, cancellations, or refunds, please contact our customer support team using the details below.
Email: support@santovira.com
Phone: (903) 418-4075
Support Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
We aim to respond to customer inquiries within 24 hours during our stated business days.
Business Address: 460 Thorn Thicket Dr, Rockmart GA 30153